Refund & Return Policy – Mandrove
Last updated: 15 February 2026
At Mandrove, customer satisfaction is our priority. We follow a hassle-free, transparent, and fair return & refund policy to ensure a smooth shopping experience.
Steps to Return a Product
Contact Us
Share the reason and images of the issue
Let our team resolve it for you
📞 Phone: 80080 40066 (Mon–Sun, 10:00 AM – 7:00 PM IST)
📧 Email: support@mandrove.com
Hassle-Free Return Policy
We offer a 15-day hassle-free return policy from the date of delivery for all eligible products.
Applicable Categories:
All outerwear and apparel products including: All Day Pants, Bermudas, Capris, Hoodies, Henleys, Jackets, Joggers, Leggings, Polos, Pyjamas, Shorts, Sleep Dress, Sweatshirts, Tank Tops, Trackpants, T-Shirts, and related apparel categories.
How to Return Your Product
1. External Packaging Damaged
If you notice that the external packaging is damaged or tampered with at the time of delivery:
Do not accept the package
Mention the damage on the courier delivery sheet
Contact Mandrove immediately with your order details
Once the courier partner confirms return acceptance on their system, the refund process will be initiated.
For prepaid orders, refunds will be processed to the original payment method.
2. Product Damaged / Manufacturing Defect / Wrong Product / Wrong Size
a) Return via Mandrove (Reverse Pickup)
In case of damaged, defective, wrong product, or size mismatch:
Contact our support team for return approval
Our team will guide you through the return process
Return confirmation will be sent via SMS/Email
📌 Do not return any product without confirmation from Mandrove. Unauthorized returns may not be eligible for refund.
Once the returned product is received, our Quality Check Team will inspect the product.
If approved → Refund will be initiated
If rejected → Product will be shipped back to customer
If the issue is found to be caused due to customer handling, the refund will not be applicable and the product will be returned to the customer.
b) Return through Self-Shipment
If reverse pickup is not available for your PIN code:
You may self-ship the product in:
Original packaging
Unused condition
With tags intact
Send to:
MANDROVE India
13-12-16 And 17/202, Lake View Paradise
Kodandarama Nagar Colony
VTC: Saroornagar
Hyderabad – 500035
📞 Contact: 80080 40066
Products returned without confirmation or not meeting return conditions will not be eligible for refund.
Refund Eligibility
Refunds may be provided if:
The order is cancelled before shipping
The returned product passes quality verification
Except for the above conditions, refunds will not be applicable.
Refund Process
a) Prepaid Orders
Refunds will be processed to the original payment method:
Credit Card: 5–7 banking days
Debit Card: 7–14 banking days
Net Banking: 7–14 banking days
b) COD Orders
Refunds will be processed via Bank Transfer / NEFT within 7–14 banking days after refund initiation.
Refund Timelines
Eligible refunds are initiated within 7 working days from receipt of product(s) at our warehouse.
Refund receipt time depends on the bank’s processing cycle.
Payment Mode Refund Method Refund Time (After Initiation)
Credit Card Reverse Credit 5–7 Banking Days
Debit Card Bank Credit 7–14 Banking Days
Net Banking Bank Credit 7–14 Banking Days
COD NEFT / Bank Transfer 7–14 Banking Days
Important Notes
Products must be returned unused, unwashed, with original tags and packaging
Refunds are subject to quality verification
Color and print may vary slightly due to screen/display differences
Product images are for representation purposes
Please review product descriptions before placing orders
Contact & Support
For any return or refund queries:
📧 Email: support@mandrove.com
📞 Phone: 80080 40066 (Mon–Sun, 10:00 AM – 7:00 PM IST)
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