Privacy Policy – Mandrove
Last updated: 30 January 2026
This Privacy Policy describes how Mandrove (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you use our website www.mandrove.com and our services.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Our Commitment to Privacy
Your privacy is extremely important to us. We follow systematic and stringent procedures to protect the security of the information and data stored on our website. All personal information is stored on secure servers with appropriate encryption and access controls and is accessible only for authorized and official purposes.
Any employee or authorized representative who violates our privacy or data security policies will be subject to strict disciplinary action, including termination and legal proceedings, in accordance with applicable laws.
2. Registration and User Accounts
To access certain services, you may be required to register on our website by providing basic mandatory information such as your name, email ID, gender, and a password.
Once registered, your email ID and password can be used to access your account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
3. Information We Collect
We collect both personally identifiable information and non-personal (anonymous) information.
A. Information You Provide
This may include:
Name
Gender
Email address
Mobile number
Telephone number
Billing address
Shipping address
Order details
Communication history
Providing certain information is mandatory for placing orders and accessing specific services. If you choose not to provide required information, you may not be able to use certain features of the website.
We use this information to:
Process and fulfill orders
Provide customer support
Communicate with you
Improve our services
Personalize your experience
Send updates, offers, and brand communications
B. Automatic Information
When you interact with our website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Pages visited
Time spent on pages
Referral sources
Approximate geographic location
This data is used for analytics, security, performance optimization, and improving user experience.
4. Communication Policy
Email Communications
By registering or making a purchase on Mandrove, you consent to receive transactional and promotional emails from us. You may unsubscribe from promotional emails at any time using the “unsubscribe” link in the email footer.
SMS & WhatsApp Communications
By placing an order, you authorize Mandrove to send transactional messages (order confirmations, delivery updates, service notifications) to your registered mobile number, including numbers registered under DND (Do Not Disturb).
Promotional messages may be sent occasionally. You may opt out of promotional communications at any time.
5. Payment Information
Mandrove does not store any credit card, debit card, or net banking information.
All payments are processed through secure third-party payment gateways and banking platforms using SSL encryption. When you select “Pay Now”, you are redirected to the payment gateway or bank’s secure website to complete the transaction.
Upon successful payment, you are redirected back to our website with your order confirmation.
6. Cookies Policy
We use cookies and similar technologies to improve your browsing and shopping experience.
Cookies help us:
Remember your preferences
Improve site functionality
Enhance security
Analyze traffic patterns
Deliver personalized content
You may disable cookies through your browser settings. However, disabling cookies may limit certain features and functionality of the website.
We may also use third-party services such as analytics and marketing tools (e.g., Google Analytics) to understand website usage and improve our services.
7. Server Logs and Analytics
Our servers automatically record certain information each time you visit our website. These logs are used strictly for:
System administration
Website optimization
Security monitoring
Performance analysis
These logs do not personally identify users.
8. Use by Children
Mandrove does not knowingly collect personal information from individuals under the age of 18. If you are under 18, please use this website only with parental or guardian consent.
9. Data Security
We implement industry-standard technical and organizational security measures including:
Encryption
Secure servers
Restricted access controls
SSL-secured data transmission
Secure payment integrations
While we take all reasonable measures to protect your information, no digital system is 100% secure, and absolute security cannot be guaranteed.
10. User Rights
You have the right to:
Access your personal information
Update or correct your information
Request deletion of your data (subject to legal and regulatory obligations)
Withdraw marketing consent
You may update your account information through the “My Account” section on the website.
11. Third-Party Services
We may use trusted third-party service providers for:
Payments
Logistics and shipping
Analytics
Marketing communication
Customer support
These providers are contractually obligated to protect your data and use it only for authorized service purposes.
12. Policy Updates
Mandrove reserves the right to modify or update this Privacy Policy at any time. Updates will be published on this page. Continued use of the website after changes constitutes acceptance of the revised policy.
13. Legal Jurisdiction
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of India.
14. Grievance Redressal & Contact Information
If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or your personal data, you may contact us at:
📧 Email: support@mandrove.com
📞 Phone: 80080 40066 (Monday to Sunday, IST 10:00 AM – 7:00 PM)
🌐 Website: www.mandrove.com
We will address grievances in a time-bound manner in accordance with applicable Indian laws, including the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000.
© Mandrove. All Rights Reserved.
